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We’ll ask for an authorization from your credit card prior to making an appointment to reserve the time of your appointment, however you can pay with cash in cash, personal check or your credit card in the moment of service.

We do our best to ensure that the same staff to clean your home every time. Sometimes, there is an unintentional change of a member of the team because of illness or holidays and changes in staff. The maids’ team leader’s responsibility is to discover the area you live in, to become aware of it, and also to instruct others on in delivering the high-quality service that you are looking for.

Absolutely! Every one of our staff members undergoes a rigorous instruction period prior to their first step into a home of a client. We’ve invested a lot in our staff and it shows in every job or every cleaning. Training continues when new techniques and products are introduced to the market. Each team is led by a team leader who oversees the team at work and performs a quality audit during the entire service. Field managers will regularly visit your home when the team is cleaning. Field managers also conduct inspections to ensure you receive the top quality service. Field manager visits ensure that you’ll feel confident knowing that you’ll receive the finest quality of clean.

To create the most clean and most healthy house, The Maids utilizes our 22-Step Clean-up Process to offer homes with a thorough cleaning. Apart from cleaning every area of your home that you would expect to in the initial clean, The Maids will damp clean your windowsills, and door ledges to remove the grime and dust buildup. The maids will vacuum and clean all vents and registers and will also trim every room with a vacuum. We will clean from floor to ceiling in the corners of every room we clean, then corner-to-corner on the walls’ tops to eliminate any cobwebs or dust that has accumulated high. Members of the team will spend additional period in the kitchen as well as the bathrooms to remove the soap and scale that has built up during the initial visit. We sweep the kitchen floor bathrooms, the kitchen floor, and the foyer entryway. We employ special cleaning products as well as HEPA-filtered vacuums in order to eliminate allergens from furniture and the air and also clean under beds and above appliances.

We love animals and we will be extremely cautious when it comes to them. We would appreciate knowing in advance of the kind of pets you have so that we can be sure to not cause alarm or allow them to go outside. We ask you to ensure they are secured to avoid visitors making them uncomfortable.

Yes. We stand behind our work with a 100 satisfaction guarantee. If you’re unhappy with any of the areas that we’ve cleaned, contact us within 24 hours, and we’ll be back to clean it for free.